Lifeline WA welcomed the Governor to tour their call centre and meet some of the senior crisis volunteers that help save lives across Australia. Eager to find out how Lifeline has been providing support given the unprecedented events of 2020, the Governor was pleased to hear that during these difficult times, there has been a surge in the number of volunteers wanting to aid people in their time of need.
On average 82% of all calls are answered but during the COVID-19 crisis, the call answer rate has increased to 91%. This is a phenomenal effort given the strain on resources and the increase in calls from people in crisis. Listening first hand to the stories of hope and compassion that the volunteers provide to callers in need was extremely uplifting.
“It was a privilege to be among such well trained and motivated men and women. A critical source of community stability at this time.”
Lifeline WA’s mission is to prevent suicide, support people in crisis and create equal opportunities for emotional wellbeing. Some of the essential services they provide are telephone crisis support, suicide intervention, support for separation for mums and dads, and grief and bereavement counselling.
Lifeline reminds everyone that the Lifeline WA crisis support service – 13 11 14 – is available 24 hours a day for anyone feeling overwhelmed during this period.
The Governor is proud to be Patron of Lifeline WA